Student Complaint Process

Florida College provides several means through which a student may address complaints and grievances. In order to resolve academic grievances, complaints, and concerns in an expeditious, fair, and amicable manner, students are asked to consult their respective college catalog or student handbook for information on the appropriate grievance procedures. The link above provides the current academic catalog for Florida College. Students are urged to exhaust all possible internal avenues for resolution before filing complaints with external agencies.  

In the unlikely event that an issue cannot be resolved internally, students may file a complaint with the following external agencies:  

1. Regional Accreditor: Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), 1866 Southern Lane, Decatur, Georgia 30033-4097 Telephone (404) 679-4500. The link above provides information on the SACSCOC complaint policies and procedures.  
2. State Licensing Authorities:  Before contacting the State Division of Florida Colleges, please read the Florida College policies and procedures for filing complaints located in the college catalog. If the issue remains unresolved students may use the following link to file a complaint with the Florida Department of Education. 

Distance Education Students

1. Out-of-state Distance Learning students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL- SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint process page at http://www.fldoe.org/sara/complaint-process.stml 

Disclaimer: If any inconsistencies exist between the catalog/handbook and the website, the Florida College website controls the complaint process.