Student Complaint Process

Florida College provides several means through which a student may address complaints and grievances. In order to resolve academic grievances, complaints, and concerns in an expeditious, fair, and amicable manner, students are asked to consult their respective college catalog or student handbook for information on the appropriate grievance procedures. The link above provides the current academic catalog for Florida College. Students are urged to exhaust all possible internal avenues for resolution before filing complaints with external agencies. 

In the unlikely event that an issue cannot be resolved internally, students may file a complaint with the following external agencies: 

1. Regional Accreditor: Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), 1866 Southern Lane, Decatur, Georgia 30033-4097 Telephone (404) 679-4500. The link above provides information on the SACSCOC complaint policies and procedures. 
2. State Licensing Authorities:  Before contacting the State Division of Florida Colleges, please read the Florida College policies and procedures for filing complaints located in the college catalog. If the issue remains unresolved students may use the following link to file a complaint with the Florida Department of Education. 
   If you are residing outside of Florida while attending Florida College, in many cases you can file a complaint with an agency within your state of residence. The following link provides a list of state agencies for filing student complaints and contact information.